Inclusion Scotland

Working towards a society where disabled people are equal citizens

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Thursday, 30 August 2012

A email counselling service for disabled people has been launched in Scotland.

“Your Call” already provides telephone counselling and has been described by users as “a life-line.”

However using the telephone is not always possible for people with hearing and vocal impairments and others who experience difficulty in lifting or holding the telephone.

“Your Call” is a service provided by the Lothian Centre for Inclusive Living (LCiL).

At present it is funded by the Long Term Conditions Alliance Scotland (LTCAS).

The counsellors are disabled people themselves who work as volunteers and are trained to a professional standard.

Now that “Your Call” has been extended to include an email facility it means many more disabled people can access vital psychological and emotional support.

Ian Fuller, the “Your Call” manager, said over the last four years the service had responded to hundreds of calls from disabled people who wanted to talk in confidence about the issues in their lives with someone who understood what it was like to live with an impairment.

“Now that counselling is available via email the service can be accessed by many more.”

The new email service can be accessed by emailing

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